If I place multiple orders, can I have them combined in the same box to save shipping?
No, unfortunately we no longer offer this service. Due to the growth of the business we are extremely busy and adding orders to previously packed and completed orders creates a lot of extra work and potential confusion for everyone involved.
We would advise ordering everything in one go or you will need to pay separate shipping on every order placed.
Can I list my products online once I have ordered?
Please do not list any styles until you physically have the products, as occasionally there may be shipping delays or stocking errors that may delay the shipments to yourself. This way you can avoid disappointing any customers.
Do I have to pay VAT (Value Added Tax)?
20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number. Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods. EU customers with a valid VAT number will not be charged VAT.
When will my order get shipped?
We offer same day shipping if the order has been paid for by 3:00pm Monday-Thursday for UK and EU and 1:00pm for USA. Orders paid for later than 3:00pm will be shipped the next working day.
How often do you receive new deliveries?
We receive new stock on average 4 days per week. Please check the website as often as you can & sign up to the newsletters for regular updates.
Do you ship to my country?
Yes most probably! We have customers from New Zealand to Nigeria, USA to the UAE. Our UPS integrated service will give you a shipping cost and delivery time when you check out.
What size is a SM & ML?
SM is UK size 8/10 & ML 12/14. Please see our sizing guide which includes international size conversions for more information.
Can I split the packs?
Unfortunately we cannot split any packs. We only sell in ratio packs which are usually 6 pieces. A full breakdown of sizes is given on each styles product information.
Can I buy samples?
We do not sell samples individually. However you are more than welcome to purchase packs from us.
Can I use your pictures on my website?
Yes, you can use the pictures of any product you have bought from us. Pictures should be used ONLY for re-selling of the product and not for Marketing / Advertising/ Promotional activities outside your own retail shop or website. This service is strictly for our clients.
I have a discount code, how do I use this?
To add a discount code you must enter this into the box provided when viewing your shopping cart. Once you continue to check out the discount will then be deducted.
How do I view the prices for items?
To view our prices you must first register an account on our website. Once you log in to your account you will be able to see all of our prices and buy online.
Do I need an appointment to visit your showroom?
No you do not need an appointment to visit the showroom, you can just come by during our opening hours to browse and buy. For opening hours and showroom address please click here.
How do I return an item?
Damages and returns must be notified to us within 2 days of receiving goods. Items must be
returned to us within 7 days of receiving delivery in its original condition. Once received we will
issue a refund for the item. For detailed information please check our terms and conditions.
How do I sign up to the newsletter?
When you create a trade account with us you will automatically be added to our mailing list.
What is the minimum order?
We do not have a minimum spend and the minimum order is one pack/bundle.
Are you still looking for answers? CONTACT US